Refund policy
ALL SALES ARE FINAL – NO REFUNDS
At CONFIDENTS, we take pride in offering our customers quality products. Please review your order carefully before completing your purchase.
1. No Refunds or Returns
All sales are final. We do not accept returns, exchanges, or refunds for reasons including:
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Change of mind or personal preference.
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Incorrect items, sizes, or colors selected by the customer.
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Products that have been worn, used, or altered.
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Sale, promotional, or clearance items.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
We will review your request and provide an appropriate resolution in accordance with applicable consumer protection laws.
3. Order Cancellations
Once an order has been processed or shipped, it cannot be canceled for a change of mind.
If we are unable to fulfill your order, we will contact you and issue any refund required by applicable law.
4. Shipping and Delivery
Customers are responsible for providing accurate shipping information at checkout.
If your order has not arrived, please contact us so we can review the shipment and assist with the appropriate resolution.
5. Contact Us
For questions regarding your order or our refund policy, please contact us through our website:
6. Policy Agreement
By placing an order with CONFIDENTS, you acknowledge that you have read and understood our Refund & Return Policy.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.